| Welcome to CinemaParade.com Help |
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| Need assistance? We strive to offer you the best service possible. These pages are here to help you get the most from our site and also to help you resolve any queries you may have. |
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- Where's your products place of Origin?
- Can I watch the DVDs I purchased from this site with my Region 1 DVD-player?
- Can I watch the DVDs I purchased from this site with my TV with NTSC?
- What about the TV with PAL-signal?
- Will it run also in the DVD-Rom of my PC?
- Regional Coding Enhancement (RCE)
- Does "Region-3" mean that English language or subtitles is included?
- What are NTSC and PAL picture formats?
- What is DTS (5.1 / 6.1)?
- What is Dolby Digital (Surround 5.1 / 6.1)?
- The movie plays in Black and White! (usually applies to UK/EU customers)
- What languages are the movies available?
- Which payment method can I choose?
- Which currency do you accept?
- What should I know about paying by credit card?
- I heard you guys reply to emails fast, why is it taking so long to get back to me?
- Why should I buy from you?
- Where's your products place of Origin?
No doubt ! There are all our movies titles from THAILAND and yes at all it is original master region 3. It is not illegal, backups, copy or fake product.
All of which are factory sealed and brand-new. It mean include original disc + printed cover art + plastic case.
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- Can I watch the DVDs I purchased from this site with my Region 1 DVD-player?
We sell mostly Region-3-DVDs. If you see the item description you will find “Regional Code: All”. It means that the DVDs can be played in any country using NTSC-format. If certain DVD is specified for a certain region then we mark it as “Regional Code: 3” for example. “Regional Code: 3” is supposed to be played only in the Asian countries like Thailand, Korea, Japan, Taiwan etc. If you any further question on NTSC/PAL/Regional Code, let us know. We will try to give you answer in 24 hours.
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- Can I watch the DVDs I purchased from this site with my TV with NTSC?
Yes and you have to watch our DVDs on TV using NTSC.
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- What about the TV with PAL-signal?
No! You cannot watch our DVDs on PAL-TV. NTSC or PAL doesn’t have to do with Regional Code. Meaning that you cannot watch NTSC-formatted DVDs on your PAL-TV even though the DVD is region-free or You will use Multi-Region DVD Player.
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- Will it run also in the DVD-Rom of my PC?
Yes if you have installed appropriate codecs on your PC. Not related to which software player you use, you need to install at least two codecs for Audio and Video. Typically MPEG2 for Video and AC3 for Audio. If you have problem on searching/downloading these codecs, contact us.
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- Regional Coding Enhancement (RCE)
Regional Coding Enhancement (RCE) has been added by some film studios (specifically Warner and Columbia) to selected Region 3 DVDs, with the intention of preventing these discs from playing on some multi-region DVD players. We are therefore unable to guarantee that all Region 3 discs will be compatible with all multi-region players.
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- Does "Region-3" mean that English language or subtitles is included?
As the languages and subtitles provided in a video item are solely the decision of the manufacturer, English language or subtitles may not necessarily be available for all the region 3 items. We advise that you check the product information of each item to insure that it contains English language or subtitles.
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- What are NTSC and PAL picture formats?
NTSC and PAL are two main television broadcast standards used worldwide. The systems project color images at different frequencies and they are not compatible with each other.
NTSC is the acronym of the National Television System Committee and this standard is used on North America, Canada, Mexico and Japan.
PAL stands for Phase Alternating Line and it is the TV standards used for Europe, Hong Kong and the Middle East.
DVDs have to match the television standard in order to have proper color display. If a TV is PAL only, it will display NTSC pictures in black and white, and vice versa. This problem can be easily solved by adjusting DVD player to match the system or changing the default system to auto so that it will switch to the right system automatically.
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- What is DTS (5.1 / 6.1)?
DTS (Digital Theatre System) is a media delivery format that makes audio tracks more closely match the original master recording than other data-compressed soundtracks. Coupled with the multi-dimensional benefit of surround sound technology, the audio quality of DTS-format soundtracks and music mixes dramatically improves content. DTS offers a number of surround sound formats developed specifically for consumer and automotive applications. 5.1 and 6.1 are different channels of discrete digital audio in consumer electronics products and software content.
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- What is Dolby Digital (Surround 5.1 / 6.1)?
Dolby Digital system provides 6 channels of crystal clear digital surround sound. Left, Center and Right channels in front provide precise. Clear positioning of dialogue. Separate or "discrete" Left and Right surround channels on the side and in the rear provide atmospherics and ambient sounds. A subwoofer/bass effects channel contributes extra punch to action and special effects sequences.
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- The movie plays in Black and White! (usually applies to UK/EU customers)
The majority of our movies are encoded in NTSC format, and the standard format in the UK and Europe is PAL. Most DVD players do the conversion automatically (except Playstation 2 consoles), and most decent recent (less than 5 years old) TVs are PAL/NTSC compatible, though you may need to find a button or setting somewhere to switch the system manually. The user's manual is the best place to find this.
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- What languages are the movies available?
All our movies come with a sound track in their original language (so, English in the case of American/British movies, French for French movies, etc), as well as Thai, and sometimes French or Spanish.
Optional English subtitles are always available, as well as Thai, Chinese, and sometimes other languages such as Korean, French or Spanish. You can see more information of the available languages by clicking on the icon of the movie.
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- Which payment method can I choose?
We currently provide only PayPal, CreditCard and Western Union. You could choose one of the three methods.
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- Which currency do you accept?
We accept US-Dollar for all transaction. However, it doesn’t mean that you have to pay your order in USD only. You can pay items in your currency but you will be charged in USD calculated for the same amount of your currency.
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- What should I know about paying by credit card?
There's a few things to keep in mind if you choose to make payment by credit card when you check out. Please read all these and understand them.
1) The credit card facility is kindly provided to us through a friend's site. Any questions regarding your payment should come to us, nobody else. When you check out, you will be taken to another site, the amount to send in $USD will be already filled in, just press the "Confirm Order" button to be taken to the payment site.
2) When you are on the credit card payment site, it maybe initially be displayed in Thai. You can change the language by clicking the British flag in the top right corner of the page.
Then, enter your credit card details and other required details. DO NOT OPEN AN ACCOUNT WITH PAYSBUY, THIS IS FOR THAILAND RESIDENTS ONLY.
3) Please do not enter anything in the "notes" box. We have all the information we need about you through this site, there is no need to add anything else. Just enter your credit card details as requested.
4) IMPORTANT! Because the payment gateway is located in Thailand, it is possible that their server will be slow to European or American customers. There is a chance your credit card will be charged, payment will be made to us, but your order will not be registered on the site. We will regularly check our transfer details to find such problems, and the money we receive will be credited to your account balance within 24 hours if there is no associated order. If after 24 hours you have not received a credit from us, or a "payment confirmed" email, please let us know, and we will look into it.
Please feel free to contact us if you have any questions about this.
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- I heard you guys reply to emails fast, why is it taking so long to get back to me?
We usually reply emails within a few hours, but please remember the time zone difference, we are on the other side of the world to most people. So, sometimes, we get a lot of e-mails or orders in the middle of the night, and can only reply to them the next morning. Thank you for your patience, we will get back to you.
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- Why should I buy from you?
We may certainly be a little more expensive than some of our competitors, but the advantages to CinemaParade.com are numerous:
- Dedicated, quick, helpful customer service. You have a question, we'll try to answer it within the same day. You may contact us through the "Contact Us" section of the site.
- Efficient order processing. If a title is out of stock, we will need to wait for it to be re-stocked, but it is possible that some titles will no longer be available, in which case we will need replacement titles, or your approval to credit the cost of the missing titles to your account.
- Quality, quality, quality. Our customers agree that we provide the best looking covers, and very fine looking and sounding movies.
- Your satisfaction is our satisfaction. We really do our best to provide a professional, friendly and rapid service, as we don't believe that low prices should mean low service.
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